Leather: Wet area evenly with warm water and wipe with soft cloth. Do not saturate. Saddle soaps and leather cleaners can be used but may contain oil or wax that can darken leather.

Fabric: Clean with mild soap and water. Do not saturate. Evenly clean the entire panel, not just the soiled area. For stubborn stains, treat with a foaming wool/nylon upholstery cleaner. Do not use the cleaner on leather trim.

Vinyl: Evenly clean the entire panel with a damp cloth. Household wax spray rejuvenates shine.

Polycarbonate: Clean with mild soap and water. Evenly clean the entire panel, not just the stained area. Do not use industrial-grade cleaning products, as this will lead to discoloration and stains.

All Wenger products purchased after 1st of January 2022 are backed by a five-year warranty from the date of purchase against manufacturing defects (Before: 3 years). Should a manufacturing defect in materials or workmanship appear under normal use during the warranty period, we will repair or replace your product at our discretion with the same model or an equivalent.

This guarantee is non-transferable and does not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage or the contents of your bag.

Proof of purchase from an authorized seller is required and shipping costs to our repair center are the responsibility of the owner.

Rest assured, we’ve got you covered.

In order to claim your warranty please email us at service.in@victorinox.com

1. Digital photographs of the product
   1. Front view
   2. Side view
   3. 2 or 3 views of the defect
2. Product information
   1. SKU-Number
   2. Invoice-Number
3. Description of the defect
4. Scan copy of your dated invoice
5. Your contact information
   1. Name
   2. Contact Number
   3. Email Id
   4. Mailing Address